Shipping policy

Last updated: October 21, 2026

Chaiza Store is based in the United Arab Emirates and delivers worldwide.

Delivery fees

• United Arab Emirates and Pakistan: free delivery.
• Rest of the world: flat AED 10 per order.

The delivery fee for your address is shown at checkout before you pay.

Where orders ship from

Our supplier partners hold stock in warehouses in several countries. Your order ships from the warehouse closest to your delivery address where available.

Processing and delivery time

Orders are processed after payment is confirmed. Delivery time depends on your country and the warehouse your order ships from. When your order ships, we email you tracking details so you can follow it.

Cash on delivery

Cash on delivery is available for orders delivered within the UAE, where it is offered at checkout. For all other countries, payment is made securely online at checkout.

Customs, duties and taxes

Rules differ by country. Your local customs authority has the final say on any import duties, taxes or fees that may apply to your order. If any apply, they are the customer's responsibility unless we have stated otherwise at checkout.

Delivery address

Please check that your address and phone number are correct before you order so the courier can reach you. We are not responsible for delays caused by incorrect or incomplete addresses. If a delivery attempt fails, the courier may contact you to arrange a new delivery time.

Delays, damage or lost parcels

If your order is delayed, arrives damaged or appears lost, email contact@chaizastore.com with your order number and we will help you.