Refund policy
Last updated: October 21, 2026
We want you to be happy with your order, wherever you live. This policy applies to all orders from Chaiza Store, worldwide.
When you can ask for a return, replacement or refund
Contact us within 7 days of delivery if your item:
- arrived damaged or defective,
- is not the item you ordered, or
- is missing from your order.
How to request one
- Email contact@chaizastore.com with your order number.
- Attach clear photos of the item and its packaging.
- We will reply with the next step: a replacement, a refund, or return instructions.
Other returns
If you simply changed your mind, contact us and we will review your request case by case. Items should be unused and in their original packaging. Some items, such as personal care and hygiene products, cannot be returned once opened, unless they arrive faulty.
Return shipping
If the problem was our error or the item was faulty, we cover the cost. For other approved returns, the return shipping cost may be the customer's responsibility. Please do not send items back before we confirm.
Refunds
Approved refunds are sent to your original payment method, or arranged directly with you for cash on delivery orders. After we approve a refund, it usually appears within 5 to 10 business days, depending on your bank or payment provider. Delivery fees are refunded when the return is due to our error.
Cancellations
To cancel an order before it ships, email us as soon as possible. Once an order has shipped, it can no longer be cancelled, but you can still request a return under this policy.
Your rights
This policy does not affect your statutory consumer rights in the country where you live.