Returns & Refunds

If something is wrong with your order

If your item arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery. Send your order number and clear photos, and we will arrange a replacement or a refund.

How to contact us

Email contact@chaizastore.com or use our Contact page. We reply as quickly as we can.

Refunds

Approved refunds are sent back to your original payment method, or arranged with you directly for cash on delivery orders. How long it takes to arrive depends on your bank or payment provider.

Your rights

This policy does not affect your statutory consumer rights in the country where you live.